Accessibility Statement

"RIM2I" invests efforts and resources to provide its customers with equal, respectful, accessible, and professional service. The company promotes accessibility according to the Accessibility Legislation and recognizes customers with disabilities as equal rights holders entitled to full access to the company’s assets and services. The purpose of this section on the website is to inform about the company's accessibility arrangements. The company will continue to improve the accessibility of its services to all customers.

Employee Awareness

All company employees are informed of their legal obligations, with an emphasis on non-discrimination, providing equal service in an inclusive environment, and understanding the company’s accessibility arrangements for customers with disabilities.

Service Training for Employees

Customer service representatives, including call center managers, have been trained to provide service to people with disabilities.

Call Center Accessibility

Our call centers are available and accessible to all customers, including those with disabilities. The voice response system is adapted without background music, with slow-paced speech, and in simple language.

Providing Accessible Information

The company offers customers the option to receive information in accessible formats. This service is free of charge and intended for people with disabilities. For inquiries about accessibility, please contact the company’s accessibility coordinator, Itay Ronen, at:

Phone: +972-04-8555224
Email: operation@lahakaviation.com

Accessibility of the Company Offices

Below is a summary of the office accessibility arrangements:

Accessibility Feature Availability
Signage Yes
Accessible Entrance Yes
Disabled Parking Yes
Elevator for People with Disabilities Yes
Accessible Restrooms Yes
Hearing Aid System Yes
Address 157 JAFFA St., Haifa

Website Accessibility

The company places great importance on making its website accessible to people with disabilities. An accessible website enhances the comfort and ease of use for people with disabilities. The website complies with the Israeli Equal Rights for People with Disabilities (Accessibility Adjustments for Service) Regulations, 2013, and the W3C’s Web Content Accessibility Guidelines (WCAG) 2.0, level AA.

Here are some of the actions taken to make the website accessible:

  • Accessibility Menu: Located at the top of every page, allowing you to:
    • Adjust the font size
    • Change color contrast
    • Skip directly to page content
    • Access the main menu and search using the keyboard
    • Pause moving texts and images to reduce distractions
  • Keyboard Navigation: All site functions are accessible via keyboard:
    • Pressing the Tab key moves to the next link.
    • Pressing Enter activates the link.
    • Pressing Shift + Tab moves to the previous link.
  • Adaptations for Blind Users: The site is optimized for users with screen reader software and includes:
    • Headings
    • Alternative text for images
    • Clear division into navigation and content areas with easy switching between them
    • Use of ARIA attributes to enhance screen reader functionality

Accessibility Limitations and Contact Information

To view the Web Content Accessibility Guidelines (WCAG) 2.1:

We are happy to receive feedback or suggestions for improving our services.

For accessibility inquiries or more information, please contact the company’s accessibility coordinator Itay Ronen via:

Publication of Accessibility Statement
This accessibility statement was last updated on: October 30, 2024.

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